Frequently Asked Questions (FAQ)

What does Kitchero sell?

Kitchero is an online store offering kitchen products to customers in the United States.

Where does Kitchero ship?

Kitchero currently ships to addresses within the United States only.

How long does order processing take?

Orders are generally processed within 1–3 business days.

Our order processing cutoff time is 5:00 PM Arizona time. Orders placed after the cutoff may be processed on the following business day.

How long does shipping take?

Standard delivery is estimated to take 3–7 business days after your order has been processed.

Actual delivery times may vary depending on the shipping carrier and other circumstances affecting delivery.

Is shipping free?

Yes. Standard shipping is free on all orders shipped within the United States.

Which shipping carriers do you use?

Depending on the order and destination, Kitchero may ship with USPS, UPS, FedEx, DHL, or other available carriers.

What payment methods do you accept?

Kitchero accepts:

Shop Pay
Visa
Mastercard
American Express
Diners Club
Discover
Apple Pay
Google Pay
PayPal Wallet

What currency are prices shown in?

All prices on the Kitchero website are displayed in U.S. dollars (USD $).

Can I return my order?

Eligible products may be returned within 30 business days in accordance with Kitchero's Return and Refund Policy.

Customers are responsible for return shipping costs.

Is an unboxing video required for a return?

Yes. An uncut, continuous unboxing video clearly showing the product and the issue is required for all return requests.

Returns may not be accepted when the required video is not provided.

Which products cannot be returned?

Returns are generally not eligible for products that have been used, worn, washed, or damaged after delivery; products with removed tags or labels; products without their original packaging or included components; products showing stains, odors, smoke smell, pet hair, or other signs of use; customized, personalized, or made-to-order products; gift cards and digital products; and items otherwise excluded under Kitchero's Return and Refund Policy.

Clearance, final-sale, or products marked “Non-Returnable” are not eligible for return unless they are defective, damaged, or incorrectly shipped.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does a refund take?

Once an eligible return is accepted, the refund is processed within 5–10 business days.

Refunds are issued to the original payment method.

How do I request a return?

To request a return, contact Kitchero at support@kitchero.shop and provide the required order information and uncut, continuous unboxing video clearly showing the product and the issue.

Do not send a return before receiving return authorization, where applicable.